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Should SMS Be Part Of Your Marketing?

Updated: Jun 30



SMS marketing has emerged as a powerful tool in the digital marketing arsenal. It's not just about sending texts; it's about forging a direct line of communication with your customers. This method stands out for its immediacy and directness, leading to high open rates and increased customer engagement. In a world where everyone is glued to their mobile phones, SMS marketing cuts through the noise.


So today we'll explore how brands are using sms, give you tips and explain how you can make sms part of your marketing mix.


Real-World Examples

For inspiration, let's delve into three successful SMS marketing campaigns as highlighted by Lifesight. These examples showcase the creative use of SMS marketing to boost customer engagement and drive sales.


Loverboy's Wine-Based Spritz Launch:

Campaign Overview: Loverboy, a beverage company, used SMS alerts to promote a new wine-based spritz.

Results: The campaign was a massive success, with Loverboy receiving 1,500 orders on the first day, selling nearly 50% of their inventory before the official product release.

Key Takeaway: Leveraging SMS for product launches can create buzz and drive significant sales, especially when offering exclusive access or early bird specials to subscribers.


Giant Eagle Grocery's COVID-Related Information:

Campaign Overview: During the onset of the COVID-19 pandemic, Giant Eagle Grocery utilized SMS to communicate important information to customers, including updates on curbside pickup and delivery services.

Results: In less than three months, over 10,000 customers engaged with the store via text message, demonstrating the effectiveness of SMS in providing timely and critical information.

Key Takeaway: SMS can be an invaluable tool for communicating urgent updates and changes, helping businesses maintain customer trust and service continuity during crises.


Hydro Flask's FOMO Campaign:


Campaign Overview: Hydro Flask, an outdoor kitchen gear brand, used a “colorful” SMS message to create a sense of urgency for a clearance sale, capitalizing on the fear of missing out (FOMO).

Results: The campaign effectively communicated the limited-time offer, driving traffic and sales.

Key Takeaway: SMS marketing can effectively leverage FOMO, especially for clearance sales or limited-time offers, by using direct and compelling language to prompt immediate action.


Ideal Target Audience

The ideal audience for SMS marketing is characterized by their preference for quick, direct communication. They are typically heavy mobile users who respond well to promotions. This makes SMS marketing particularly effective for industries like retail, hospitality, and service-based businesses, where timely offers and updates can drive immediate action.

"Target audience: Mobile-savvy and responsive to instant communication."

Who Isn’t This Ideal For and Why

However, SMS marketing isn't a one-size-fits-all solution. Businesses targeting high-end B2B industries or audiences with limited mobile usage might not find it as effective. Additionally, some sectors face strict regulatory restrictions that make SMS marketing less viable.


When to Use SMS Marketing

SMS marketing is particularly effective in scenarios where immediacy and directness can significantly impact the customer's decision or experience. According to TechTarget, here are some key use cases for when to use SMS marketing:


  1. Time-Sensitive Promotions:

  • Use SMS to alert customers about limited-time offers or flash sales. The instant nature of SMS ensures that your message is seen in time for customers to act.

  1. Event Reminders:

  • Send reminders for upcoming events or appointments. This not only increases attendance rates but also enhances customer experience by providing timely information.

  1. Personalized Customer Service:

  • Deliver tailored customer service messages, such as order confirmations, shipping updates, or personalised shopping suggestions. This approach fosters a sense of individual attention and care.

  1. Exclusive Deals for Subscribers:

  • Offer special deals or early access to sales exclusively to your SMS subscribers. This exclusivity can increase loyalty and the perceived value of subscribing to your SMS updates.

  1. Feedback Requests:

  • Quickly gather customer feedback post-purchase or post-service. SMS surveys are convenient for customers and can yield high response rates.

  1. Urgent Updates:

  • Communicate critical information or changes, such as store closures, service interruptions, or safety alerts. SMS ensures that your message is delivered promptly.

  1. Loyalty Program Notifications:

  • Update customers on loyalty points, rewards, or exclusive member-only offers. This keeps your loyalty program top-of-mind and encourages repeat business.

  1. Birthday and Anniversary Messages:

  • Send personalized greetings or special offers on customer birthdays or other significant dates. This personal touch can enhance customer relationships.

  1. Re-engagement Campaigns:

  • Reach out to customers who haven't interacted with your brand in a while. A well-timed, enticing SMS can rekindle interest.

  1. Seasonal Campaigns:

  • Capitalize on seasonal events or holidays with relevant offers or messages. SMS allows you to tap into the seasonal mood quickly and effectively.


How to Implement SMS Marketing

  1. Understanding Legal Requirements and Obtaining Consent: It's crucial to comply with legal standards and obtain explicit consent from your customers before sending SMS messages.

  2. Choosing the Right SMS Marketing Platform: Platforms like Cellcast, ClickSend, and Twilio offer various features tailored to different marketing needs.

  3. Crafting Compelling Messages and Calls-to-Action: Your messages should be clear, concise, and offer real value to the recipient.

  4. Segmenting Your Audience: Tailor your messages to different segments of your audience for more personalized and effective communication.

  5. Measuring Success and Optimising Future Campaigns: Use analytics to understand the impact of your campaigns and refine your strategy.


Best practices include respecting consent and privacy, ensuring message clarity, personalising content, and integrating SMS with other marketing channels.


SMS marketing is a dynamic and effective way to engage with customers. Its directness and immediacy make it a valuable addition to any comprehensive marketing strategy. As we've explored, it's not suitable for every business or audience, but when used correctly, it can significantly enhance customer engagement and drive sales.


So will you consider SMS marketing as a key component in your digital strategy?


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